Shipping Notice and FAQ’s

Shipping Delays Due to Covid-19

Hey! Tina here. I wanted to take a moment to say thank you to everyone who’s been showing support to our business during this challenging time.

Currently, the entire world is adapting to a new normal. Because of a worldwide pandemic, I have been working directly with my product fulfillment center. Iโ€™ve been staying in touch with my fulfillment partners about fulfillment and shipping delays. And unfortunately, delays are to be expected. 

As unfortunate as it is, PLEASE UNDERSTAND THERE WILL BE SHIPPING DELAYS DUE TO COVID-19 PANDEMIC. PLEASE DO NOT ORDER if you do not want to wait longer than normal wait times for your product. 

Here are the shipping delay estimates we are currently looking at:

  • Decreased manufacturing has led to U.S. Shipping Delays in various states and INTERNATIONALLY.
  • T-Shirts: Delayed Production and Delayed Shipping range from 2-15 days 

Thanks again, and, most importantly, stay safe.

Commonly Asked Delivery/Shipping Questions

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which itโ€™s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 5-8 business days

International: 10-20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

โ— Check your shipping confirmation email for any mistakes in the delivery address.

โ— Ask your local post office if they have your package.

โ— Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the riseโ€”If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighborโ€™s, get in touch with us at contact@tinatalksdogs.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIPcode lookup to make sure you get it right!

Orders

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, youโ€™ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@tinatalksdogs.com.

I received a wrong/damaged product, what should I do?

Weโ€™re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@tinatalksdogs.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

Weโ€™ll get back to you with a resolution as soon as possible!

Returns

Whatโ€™s your return policy?

We donโ€™t offer returns and exchanges, but if thereโ€™s something wrong with your order, please let us know by contacting us at contact@tinatalksdogs.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@tinatalksdogs.com with photos of wrong/damaged items and weโ€™ll sort that out for you.

There are no refunds on digital downloads, however.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If youโ€™re unsure which size would fit better, check out our sizing chartsโ€”we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If thatโ€™s the case, please let us know at contact@tinatalksdogs.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and weโ€™ll send you a new one, or issue a refund!